Application Services Officer

Application Services Officer
Catholic Education, Diocese of Bathurst
Full-time, Permanent Position
Immediate Start Available

About the Role
The Application Services Officer supports the delivery and maintenance of key educational and enterprise applications across Catholic Education Diocese of Bathurst (CEDB). This role is essential in managing, integrating, and supporting systems such as Compass, Google Workspace, Seesaw, and Canvas, while ensuring effective data flow, user support, and administration across schools and offices. The role also supports integration frameworks such as Boomi, Snowflake, and AWS S3, in alignment with CEDB’s digital and strategic goals.

Key Responsibilities:

• Application Services: Assist in the support and management of CEDB’s enterprise applications including Compass, Google G-Suite, Seesaw, Canvas, and Hapara.
• Integration & Data Management: Support system integration using tools such as Boomi, Snowflake, AWS S3, and OKTA Identity Management.
• User Support: Provide ICT support to staff and students, promoting a self-service culture and ensuring users have the necessary tools and resources to succeed.
• Service Management: Monitor and manage ITSM tickets, escalate issues as needed, and ensure effective communication with users about issue resolution.
• Training & Documentation: Develop and deliver training for supported applications and systems. Maintain comprehensive admin and user documentation.
• Continuous Improvement: Participate in feedback gathering and service enhancement initiatives in collaboration with the CIO and broader ICT team.
• Collaboration: Promote strong teamwork across schools and office environments, actively participating in meetings, projects, and strategic ICT initiatives.

About You (Selection Criteria)
We are looking for someone able to meet the following selection criteria:

• Experience in a similar role within a medium to large ICT environment.
• Tertiary qualifications in Information Technology or Computer Science.
• ITIL Foundation certification (desirable).
• Strong problem-solving skills and willingness to learn new technologies.
• Excellent written and interpersonal communication skills.
• Familiarity with Identity and Access Management technologies such as OKTA.
• Experience with cloud platforms such as Google Workspace and Office 365.
• Knowledge of integration tools and API-based data flows (e.g. Boomi).
• General understanding of front and back-end programming languages (e.g. JavaScript, SQL, PowerShell, PHP).
• Experience creating user-friendly training material and support documentation.
• A commitment to the mission and purpose of Catholic education in the Diocese of Bathurst.

About Our Offer

• Full time permanent position
• Access to Fitness Passport membership
• Collaborative and innovative team
• Opportunity to see the best of the region by travelling to our schools

How to Apply
If you think this position sounds like you, we would love to hear from you! Click “Apply” to be taken to our online application portal where you will be asked to complete our online application form. All applications will require:

• An updated CV/Resume
• A cover letter addressing the selection criteria outlined in the “About You” section of this advertisement
• Contact details of appropriate referees
• All supporting documentation (transcripts, identification, WWCC etc)

Applicants must be submitted by 11:55pm on 11 July 2025.

Please note that the CEDB intends to fill this vacancy as quickly as possible and therefore will close the job as soon as the right candidate is found. We encourage you to apply right away!

Further details of this position can be obtained by contacting Glen Smith, Chief Information Officer, on (02) 6338 3000.

A talent pool may be created for future ongoing and temporary roles, valid for a period of 12 months.

CEDB is committed to instilling Safe Child standards in all our schools and CEDB with an understanding that keeping children safe is the responsibility of everyone within our school community.

A valid Employee Working with Children Check is required for this position.

Child Protection legislation requires preferred applicants to be subject to employment screening.

Catholic Education Diocese of Bathurst is an equal opportunity employer.